Posted: Dec. 23, 2021
DELRAY BEACH, Fla., Dec. 23, 2021 On November 18, 2021, MedQuest Pharmacy, Inc. (“MedQuest”) became aware of a data security breach involving Protected Health Information (“PHI”). The PHI that was or could have been obtained by an unauthorized third party includes first and last name, date of birth, mailing address, email address, telephone number, gender, medical record number, health information (including prescription information), referring doctor, date(s) of treatment, health insurance policy number (including Medicare or Medicaid number), and internal MedQuest patient identification number. A very small number of records contain a Social Security Number; driver’s license number; financial account or payment card information (including expiration date, access or security code, or CVV); and/or health insurance claim number, policy information, or claim or appeal information.
Upon initial discovery of the incident, MedQuest’s parent companies, UpHealth, Inc. (“UpHealth”) and Innovations Group, Inc. (“IGI”), promptly worked to secure the network, initiated a forensic investigation using independent cyber security experts, implemented leading security technologies and processes to bolster overall security, and took steps to protect the affected PHI. The forensic investigation confirmed that the breach began on or around October 27, 2021 and that MedQuest’s environment was secured against the attack as of October 30, 2021. Law enforcement has been notified about this breach.
If your information was a part of this breach, a notification letter has been sent to the address listed on your patient record. We are providing all affected individuals with one year of complimentary credit and identity monitoring services through Equifax.
Individuals may protect themselves by monitoring their financial accounts and statements they receive from their health care providers and health insurance plan for suspicious activity. If individuals see services they did not receive, they should contact the provider or health plan immediately. Individuals may also check their credit reports periodically to help spot problems and address them quickly. Individuals can order free copies of their annual reports through www.annualcreditreport.com.
The Federal Trade Commission (FTC) recommends that you remain vigilant by checking your credit reports periodically. Checking your credit reports periodically can help you spot problems and address them quickly. You can also order free copies of your annual reports through www.annualcreditreport.com. You should monitor your financial accounts for any suspicious activity. For more information about steps you can take to reduce the likelihood of identity theft or fraud, call 1-877-ID-THEFT (877-438-4338), visit the FTC’s website at http://www.ftc.gov/bcp/edu/microsites/idtheft/, or write to: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580. However, if you believe you are the victim of identity theft, you should immediately contact your local law enforcement agency, your state’s attorney general, or the FTC.
Individuals may also place a fraud alert on their credit file free of charge. A fraud alert tells creditors to contact the individual before they open any new accounts or change an existing account. Individuals can call any one of the three major credit bureaus at the contact information below or place fraud alerts online at the websites below. As soon as one credit bureau confirms their fraud alert, the others are notified to place fraud alerts.
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Experian |
Equifax |
TransUnion |
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Phone |
1-888-397-3742 |
1-800-525-6285 or 1-888-766-0008 |
1-800-680-7289 |
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Address |
Experian Fraud Division P.O. Box 9554 Allen, TX 75013 |
Equifax Consumer Fraud Division PO Box 740256 Atlanta, GA 30374 |
TransUnion LLC P.O. Box 2000 Chester, PA 19016 |
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Online Credit Report Fraud Alert Form |
We sincerely regret that this breach occurred. Patient privacy is a priority for us, as we know it is for you. If you have any questions, please feel free to contact us at 855-604-1672 from 9am-9pm Eastern Time, Monday through Friday excluding holidays.